- Overview: Responsible for providing online remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
- Location: Jabalpur, Madhya Pradesh
- Timing: Flexible (Open to work any specific hours in 24X7 window)
- Terms of work: Contract for task/assignment (freelance work)
- Provide technical support for customers on the usage of various computer products and their operating systems, associated common software.
- Assist customers by diagnosing problems on hardware problems and providing resolutions for technical and service issues. Guide customers about possible solutions and options available to resolve software and applications issues including Windows, MS Office, Ubuntu etc.
- Follow standardized policies and procedures prescribed and updated by 3J.
- Provide the right solution and demonstrate behaviour to help the customer not only on a specific query but solution at large.
- Respect service level agreements in mutually agreed-upon schedules.
- Responsible for customer satisfaction through effective handling of customer problems and resolution with reduced customer effort, faster response.
- Smartly and efficiently handle platform designed to solve customer queries.
Qualifications And Requirements:
- Under-graduate and above – Technical education in computer, operating systems and its usage.
- Good English communication – English writing skills, correspondence and conversation on a chat-like platform.
- Microsoft certified resources will have better chances of success.
- A+ certified resources will be set up a great success with our customers.
- Ability to create videos for a quick demonstration on a technical problem resolution commonly faced in PC usage.
- Should be willing to take assignments in a 24 x7 work environment.
- Excellent soft skills will help in handling customers in distress. Ability to deal professionally with irate customers.
- Seamless network connectivity – Broadband, 4G+ data connectivity on a PC
- Personal Computer (PC) or Smart Phone needs to have all popular browsers, google search capabilities and all smart applications to make this efficient.
- Ability to join video calls from a professional environment for interview, training and communication purpose.
- Ability to accept online payments such as Bank Account Online Transfer
- Govt issued at least two identity cards with photo and address proofs.
Mail Your Resume